Refund policy

At Colo Color, we strive to ensure your complete satisfaction with our personalized products. Due to the customized nature of our items, specific guidelines apply to returns, cancellations, and refunds.

1. Return Policy

  • Non-Returnable Items: As each product is uniquely crafted based on your specifications, we do not accept returns or exchanges unless the item is defective or damaged upon arrival.

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of delivery. Provide your order number, a description of the issue, and supporting photographs.

2. Refund Process

  • Eligibility: Refunds are only issued for defective or damaged products reported within the specified timeframe.

  • Inspection: Upon receiving your complaint, our quality assurance team will assess the issue. If the defect or damage is verified, we will notify you of the approval of your refund.

  • Refund Method: Approved refunds will be processed within 10-15 business days and credited to your original payment method.

3. Cancellation Policy

  • Order Cancellation: You may cancel your order within 24 hours of placement by contacting our customer support team. After this period, cancellations are not permitted as production will have commenced.

  • Refund for Cancellations: For orders canceled within the allowable timeframe, a full refund will be processed to your original payment method within 10-15 business days.

4. How to Initiate a Return or Cancellation

  • Contact Us: Reach out to our customer support team via email at webadmin@colo.co.in or call +919320496801. Provide your order number and detailed information about your request.

  • Return Shipping: If a return is authorized for a defective or damaged product, we will provide instructions for return shipping. Colo Color will bear the return shipping costs in such cases.

5. Exceptions

  • Non-Returnable Items: Customized products, unless defective or damaged, are not eligible for return or refund.

  • Timeframe: Requests made beyond the 7-day window for reporting defects or damages will not be eligible for return or refund.

6. Contact Information

For any questions or assistance regarding our Return and Refund Policy, please contact us:

  • Email: webadmin@colo.co.in

  • Phone: +919320496801

  • Address: A 903, Naman Midtown, Prabhadevi West, Mumbai 400013

By placing an order with Colo Color, you agree to the terms outlined in this Return and Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page.

Thank you for choosing Colo Color for your personalized gifting needs.