Shipping policy
At Colo Color, we are committed to delivering your personalized products efficiently and securely. This Shipping Policy outlines important information regarding packaging, delivery timelines, and tracking details.
1. Packaging Details
Protective Packaging: Each item is carefully packaged using high-quality materials to ensure it arrives in perfect condition. Fragile items receive extra cushioning for added protection.
Eco-Friendly Materials: Aligned with our commitment to sustainability, we utilize eco-friendly packaging materials whenever possible.
2. Delivery Timelines
Order Processing: Once your order is placed, our team begins the customization process. This typically takes 2-3 business days, depending on the complexity of the design.
Shipping Duration: After processing, orders are shipped via our trusted courier partners. Delivery times vary based on location:
Within Mumbai: 1-2 business days
Maharashtra (Outside Mumbai): 2-4 business days
Rest of India: 4-7 business days
Please note that these are estimated timelines. Unforeseen circumstances such as weather conditions, logistical challenges, or public holidays may cause delays.
3. Tracking Details
Shipment Confirmation: Once your order is dispatched, you will receive a shipment confirmation email containing tracking information.
Tracking Your Order: You can monitor your order's progress by clicking on the tracking link provided in the email or by entering the tracking number on our courier partner's website.
4. Shipping Charges
Standard Shipping: We offer standard shipping rates based on the delivery location and the weight of the package. Shipping charges will be calculated and displayed at checkout.
Free Shipping: Occasionally, we may offer promotional free shipping on select products or orders above a certain value. Please refer to our website or promotional materials for current offers.
5. International Shipping
Availability: Currently, we do not offer international shipping. We are working towards expanding our services to international customers in the future.
6. Delivery Issues
Incorrect Address: Please ensure that the shipping address provided is accurate. Colo Color is not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at webadmin@colo.co.in or +919320496801. We will work with our courier partners to resolve the issue promptly.
7. Contact Us
If you have any questions or need assistance with your order, please reach out to our customer support team:
Email: webadmin@colo.co.in
Phone: +919320496801
Address: A 903, Naman Midtown, Prabhadevi West, Mumbai 400013
By placing an order with Colo Color, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
Thank you for choosing Colo Color for your personalized gifting needs.
